Shipping Policy

At KEEP, we are committed to delivering your order quickly and efficiently. Please review our shipping policy below for details on processing times, shipping rates, and delivery expectations.

Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

Shipping times may vary based on your location and the shipping method selected at checkout. Estimated delivery times are:

Standard Shipping: 5-10 business days
Express Shipping: 2-5 business days
International Shipping: 7-21 business days (varies by destination)

Shipping costs will be calculated at checkout based on your location and chosen shipping method.

International Shipping

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Shipping times for international orders vary depending on customs clearance and local postal services.

Order Tracking

All orders come with a tracking number that will be sent via email once your order has been shipped.
Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time, please contact us at thepromise@keep-ac.com.
KEEP is not responsible for lost or stolen packages once marked as delivered by the carrier.